Your satisfaction is important to us!

If, for any reason, you are not 100% satisfied with your selection, please return it within 30 days. We will refund the purchase price. Original shipping and handling fees are non-refundable. We'll pay the return shipping cost if the return is a result of our error. Please allow 2-3 weeks to receive your refund. To return an order more than 30 days from the original purchase date, contact our Customer Service Department at 800-404-8171 and speak with a Customer Service Representative for authorization.

If you return product to us after the 30-day period without speaking with a Customer Service Representative we will be unable to issue a refund and we cannot accept return of the original product.

Note: Sample Packs are non-refundable

By clicking on the "Submit Order" button on the Shopping Cart Credit Card page, you are agreeing to the terms of our return policy.

How to Return Your Item:

• Please include packing slip or a note including your original order number, name, address, and phone number.
  
  If you’ve misplaced your order number, contact our Customer Service Department at 800-404-8171, and they will provide you with it. Our Customer Service Representatives will also make a note in your account that you are returning product. This will assist in expediting your refund.
• Use the original packaging (if possible) and completely remove or cover the original shipping label.
• Seal the package securely with tape. Print our return address clearly on the outside of your package.
  
  Please ship all returns to:
  
  Zone Labs Returns
  4 Beringer Way
  Marblehead, MA 01945
  • Send your return package back using the shipper of your choice. Keep your shipping receipt until the credit for your return appears on your credit card statement.
    
    Purchases will be credited to the account used to make the purchase.
  • Allow 2-3 weeks.
    It takes approximately 2-3 weeks for us to receive and process your return. We'll credit or refund the value of the item and any taxes you were charged (excluding delivery charges). Adjustments to credit cards should appear within two billing cycles.